Appointments

We request that appointments for small and large animals be made by directly contacting the office at (413) 665-3626. Urgent messages may be left with our answering service after hours. Please stay on the line until the answering service pickups to speak to you.

Fees & Payments

Payment is expected at the time of service. We accept Cash, Check, Visa, MasterCard, Discover, American Express or Debit cards. In a Emergency Situation a deposit for part of the estimated bill will be requested upon admission. We do take Care Credit if needed.

Restraints

Due to our location at a busy intersection and the volume of people at our office at one time, please keep all dogs and cats on a leash or in a carrier.

Admissions

Animals being admitted for surgeries and/or procedures can be dropped off between 8:00 am and 8:30 am on Tuesdays, Thursdays, and Fridays (by appointment only). All admitted animals should have no food after midnight the night before. Some water is ok. For pets that are on medications, give your normal medictions prior to your procedure unless advised differently. All pets admitted are required to show that they are current on vaccination. If at the time of admission we do not have the pet's history showing vaccinations, we will update the vaccinations while your pet is here. We will be sending you a surgical procedure form to fill out. Please bring this form with you when you come for your apointment. If you did not get a Surgical form we will have you fill out a form on the morning of drop off. Please be sure to have a phone number that you can be reached while your pet is admitted. We also ask that you provide a email address for us when possible.

Releasing

You will be instructed at the time of admission when your pet will be released and what aftercare can be expected. Generally all spay and neuter patients go home the same day and our technician will call when the animal is ready to be released in the afternoon and will need to be picked up by 5:00 PM. All release times are at the discretion of the veterinarian performing the surgery.